Delete your Mojere account

Mojere is a multicultural vendor marketplace operated by Mojere Inc. This page explains how to permanently delete your Mojere account (for both the Mojere mobile app and mojere.ca) and what happens to your data.

How to request deletion

Option 1 — In the Mojere app or on mojere.ca (fastest):

  1. Sign in to your Mojere account.
  2. Open Settings (in the app: the You tab → settings gear; on the web: your profile menu → Settings).
  3. Scroll to Delete Account Permanently and tap it.
  4. Confirm with your password. Your account and associated data are deleted immediately.

Option 2 — By email (if you can’t sign in): Send a request from your account’s email address to privacy@mojere.ca with the subject “Delete my account.” We verify ownership of the address and complete the deletion within 30 days (usually sooner).

What is deleted

Deletion is permanent and cannot be undone. We remove:

  • Your account, profile, and login credentials.
  • Your vendor listing, if any — business profile, portfolio photos and videos, bookable services, business hours, and categories.
  • Reviews you wrote and reviews left on your vendor listing.
  • Your messages, inquiries, and service requests.
  • Your bookings (as a customer and as a vendor), bookmarks, notifications, referrals, and subscription records.

What is kept, and for how long

  • Payment and payout records. Records of transactions are held by our payment processor (Stripe) and may be retained by Stripe and by Mojere for the period required by Canadian tax, accounting, and anti-fraud law — generally up to 7 years. These are not used to contact you for marketing.
  • Aggregated or anonymized data that can no longer identify you (for example, overall marketplace statistics).
  • Records we are legally required to keep or that are needed to resolve a dispute or enforce our agreements.

Want a copy of your data first?

Before deleting, you can export everything Mojere holds about you from Settings → Export my data, or by emailing privacy@mojere.ca. See our Privacy Policy for full details on how we handle your data.