Question 1

How do I create an account?

Accepted Answer

Click "Sign Up" in the top navigation bar. Choose whether you're looking for services (Customer) or offering services (Vendor). Fill in your details. For vendors, you'll need proof of business (business license or tax registration). Verify your email and you're ready to go. No credit card required for the free plan.

Question 2

Is Mojere free to use?

Accepted Answer

Completely free for customers: browse, search, and message vendors at no cost. Vendors get a free Starter plan with basic listing. Professional and Enterprise plans are optional for vendors who want more visibility and features.

Question 3

Which countries does Mojere operate in?

Accepted Answer

We currently serve communities in Canada (all provinces) and the United Kingdom (England, Scotland, Wales, Northern Ireland). We're expanding to Australia and the USA in 2026.

Question 4

What if I don't have perfect English?

Accepted Answer

Mojere supports multiple languages including French, Spanish, Tagalog, Yoruba, Mandarin, and Tamil. Use your preferred language in your profile and messages. We believe your skills matter way more than your accent.

Question 5

How do I find a service?

Accepted Answer

Use the search bar to search by service name (e.g., "accountant," "plumber"). Or browse by category: Personal Services, Professional Services, Home & Health, Food & Groceries, etc. Filter by location, language spoken, and community tags to find vendors who understand your background.

Question 6

Are vendors really verified?

Accepted Answer

Some are. A "Verified" badge means our team has reviewed the vendor, and their profile lists the checks on record (such as ID, a phone call that was answered, or a confirmed address) with when each was done. It is an identity check, not a licence or quality check. Vendors without the badge have not been verified, so read reviews and ask questions before you pay, and for regulated services like immigration advice, confirm the licence with the regulator.

Question 7

How do I contact a vendor?

Accepted Answer

Click "Send Message" on their profile to start a conversation. Discuss your needs, ask questions about pricing, availability, and service details. You can also ask for references or examples of past work. Everything happens securely through Mojere.

Question 8

How much do services cost?

Accepted Answer

Prices vary by vendor and service. Most vendors provide quotes through messaging. Compare a few vendors on prices, experience, reviews, and location before deciding.

Question 9

What if I'm not happy with the service?

Accepted Answer

Leave an honest review on the vendor's profile so others know about your experience. If you believe a vendor violated our community guidelines, report them to support@mojere.ca. We take safety and quality seriously.

Question 10

How do I list my business?

Accepted Answer

Sign up, fill in your business details (name, services, hours, location), and upload 3-5 high-quality photos. Your profile is live and searchable as soon as it is set up. Verification is a separate review by our team, available on paid plans.

Question 11

What if I don't have formal credentials?

Accepted Answer

You don't need them to list. Many skilled vendors are self-taught or home-based. Show your work instead: portfolio photos, clear service descriptions, and customer reviews. Mojere's verification checks identity, not credentials, and if your work is regulated (immigration advice, for example) you still need the licence the law requires.

Question 12

How do I get more customers?

Accepted Answer

Start with the free Starter plan. Complete your profile fully: good photos, clear service descriptions, and responsive messaging drive visibility. Paid plans get priority placement in search results. Encourage happy customers to leave reviews (they boost your ranking).

Question 13

What are the pricing plans?

Accepted Answer

Starter is free forever. Basic is $29 CAD/month and includes boosted search placement, analytics, and eligibility for the Verified badge. Premium is $59 CAD/month and adds featured placement on category pages, advanced analytics, and booking tools. Enterprise is custom pricing for multi-location businesses. You can start free and upgrade later.

Question 14

How does the verification process work?

Accepted Answer

Verification is available on paid plans. Our team reviews your profile and records the checks it makes, such as your ID, a phone call, your operating address, a business-registry lookup, your social accounts, or the languages you list. Once approved, your profile shows the "Verified" badge and each recorded check with its date. It confirms who you are, not your licence or the quality of your work.

Question 15

How do I get paid?

Accepted Answer

Two ways. You can settle up directly with the customer however you prefer (cash, bank transfer, e-transfer, mobile money) and Mojere takes no commission at all. Or, if you are on Premium and have connected Stripe, customers can pay a deposit or balance through the platform and the money lands in your Stripe account, minus a 5% fee that covers card processing and payouts. Where a service needs no deposit, the customer pays a $3 booking fee instead.

Question 16

How do I reset my password?

Accepted Answer

Click "Log In," then "Forgot Password." Enter your email and we'll send a secure reset link (valid for 1 hour). If you don't receive it, check your spam folder or contact support@mojere.ca.

Question 17

Is my data safe?

Accepted Answer

Yes. We use TLS encryption (the same standard banks use), secure authentication, and bcrypt password hashing. We never store credit card info. We don't sell your data. Read our full Privacy Policy at mojere.ca/privacy.

Question 18

Can I use Mojere if I'm not a citizen yet?

Accepted Answer

Absolutely. Mojere is for everyone: Canadian permanent residents, visitors, international students, and people of all immigration statuses. We believe everyone deserves access to trusted services.

Question 19

Can I delete my account?

Accepted Answer

Yes. Go to Settings and choose "Delete Account Permanently". Your account and data are deleted straight away, and this can't be undone. That includes the messages you sent and the conversations you started.

Question 20

How do I report a problem?

Accepted Answer

Email support@mojere.ca with as much detail as possible (who, what, when, where). For urgent safety issues, call 1-800-MOJERE-1. We respond to all reports within 24 hours.

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